Privacy Policy

Privacy Policy Effective Date: 25 June 2025

This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013.

1. Information We Collect

Personal Data: Includes your name, email address, contact number, and any information you voluntarily provide via contact forms or other means.
Usage Information: Automatically collected data such as your IP address, browser type, and device identifiers.

2. Legal Basis for Processing

We process your personal information:

With your consent
As necessary to fulfill a contract
To comply with legal obligations
When it is justified by our legitimate interests

3. Use of Personal Information

We use your data to:

Respond to inquiries and provide services
Improve our website’s functionality and user experience
Communicate relevant updates or marketing messages (only with consent)

4. Sharing of Information

We never sell or rent your personal data. We may share it:

With trusted service providers who help us operate our website
When required by law or to protect our legal rights

All third-party providers are bound by strict confidentiality and data protection agreements.

5. Your Rights

Under POPIA, you may:

Request access to your personal data
Ask to correct or delete inaccurate information
Object to certain types of processing
Lodge a complaint with the Information Regulator

6. Retention and Destruction

Personal information is retained only for as long as necessary to fulfill the purposes outlined above or as required by law. After this, it is securely deleted or destroyed.

7. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure such jurisdictions offer adequate data protection or secure your explicit consent beforehand.

8. Cookies and Tracking

We use cookies and similar technologies to personalize your experience and analyze traffic. You can manage or decline cookies through your browser settings.

9. Security Safeguards

We employ industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, or loss.

10. Updates to This Policy

We may revise this policy periodically. Changes will be posted on this page with an updated “Effective Date.”