Refund and Returns Policy 

1. Overview 

At Lawson Builders Merchants, we are committed to providing high-quality products and services to our customers. We understand that there may be instances where a product needs to be returned. This policy outlines the conditions under which returns and refunds are accepted, as well as the procedures for processing them. 

2. Eligibility for Refunds 

To be eligible for a refund, the following conditions must be met: 

  • The product must be undamaged and in a usable condition. 
  • The product must be returned within 7 days of the purchase date. 
  • The product must be accompanied by the original receipt or proof of purchase. 
  • Certain items are non-refundable.

3. Return Process 

Initiate Return:

Contact our customer service team at onlinesales@lawsontools.co.za or onlinesupport@lawsontools.co.za to initiate the return process. 

Provide your order number, the reason for the return, and any relevant details about the product. 

Prepare the Product: 

Ensure the product is undamaged and in a usable condition. 

Include all original packaging, accessories, and documentation. 

Return the Product: 

4. Refund Process 

  • Once the returned product is received and inspected, we will notify you of the status of your refund. 
  • If the return is approved, a refund will be processed to your original method of payment within [number of days, typically 7-14 business days]. 
  • You will receive a confirmation email once the refund has been issued. 

5. Exceptions and Special Conditions

  • Damaged or Defective Products: If the product is damaged or defective upon arrival, please contact our customer service team immediately. We will arrange for a replacement or refund as per your preference. 
  • Non-Refundable Items: Certain items are non-refundable, including but not limited to: 
    • Custom-made or personalized products. 
    • Products marked as “final sale.” 
    • Gift cards. 
    • Late Returns: Products returned after the 7-day period may not be eligible for a refund or may incur a restocking fee. 

6. Contact Information 

For any questions or concerns regarding our refund policy, please contact us at: 

7. Policy Updates 

This refund policy is subject to change at the discretion of Lawson Builders Merchants. We will notify customers of any significant changes to this policy via email or through our website. 

Thank you for choosing Lawson Builders Merchants. We value your business and strive to provide the best possible service.